Christmas 2018 – A Year in the Life…
Wishing you all the best for a healthy and propserous 2019
As 2018 ends, CWSI would like to thank you for your business, share some highlights and observations from an exciting year and look forward to what’s in store for the year ahead.
During 2018 we’ve noticed growing interest in Android devices for enterprise use. Industry analysts IDC report that Android devices accounted for 78% of all business mobile shipments in 2018 and project that the annual number of Android business devices shipped will increase from 276M in 2017 to 306M in 2022.
Many of our customers’ legacy concerns are now being addressed through initiatives such as the Android Enterprise Recommended device range and Project Treble. These initiatives are aimed squarely at addressing enterprise requirements such as the speed with which OS updates can be delivered, the fragmentation of Android operating systems and the long-term support from manufacturers for security patches.
2018 also saw the launch of Android 9.0 (Pie) which has been a catalyst for widespread adoption of Android Zero Touch enrolment. Just last month CWSI announced that we are the first Irish Managed Service Provider to partner with Google on the Android Zero Touch enrolment program. With zero-touch, the end-user needs only to unbox the device, turn it on and follow a few simple on-screen prompts to get fully enrolled. Within a couple of minutes, the device is ready to go, provisioned with all the restrictions, configurations, and applications needed to enable productivity whilst ensuring devices remain secure.
Apple remains strong in the enterprise mobile space and in 2018 it proved many industry commentators and analysts wrong with its successful launch of the iPhone X which is now on track to be the most successful revenue and profit-generating iPhone ever.
2018 saw the introduction of iOS 12 and increased traction in Apple’s Device Enrolment Program (DEP) and its Volume Purchase Program (VPP) for applications. We’re looking forward to seeing further developments from Apple in 2019.
Research by CWSI and Wandera shows that almost 1 in 5 mobile devices experiences a security incident each month. Concerns around phishing, malicious applications and unsafe Wi-Fi networks have led to a sharp increase in adoption rates of Mobile Threat Defence (MTD) products. Gartner’s message is very clear – your Enterprise Mobility Management (EMM) platform alone is not enough. It predicts that by 2020 over 30% of enterprises will have implemented an MTD solution. Feedback from the wider teams tells me that Mobile Threat Defence is now every bit as topical in client conversations as EMM was last year.
Enterprises are following in the footsteps of consumers (think Spotify, Netflix and GoCar) and increasingly looking at subscription models for their mobile devices. To capitalise on this market shift CWSI has just launched a “Device-as-a-Service” offer, providing a range of fully-managed Apple, Samsung and Android devices throughout the lifecycle, from acquisition and deployment through to collection and recycling, for one simple monthly service price and no upfront device cost.
This eliminates the need to secure large capex budgets for your next mobility project, saves money vs outright purchase, reduces administrative and handling costs and provides reassurance from an asset management and security perspective. The Device-as-a-Service option can be provided as a standalone service or bundled with our pro-active EMM managed service offer.
Speaking of Managed Service, this has been the greatest area of growth for us in 2018. The increasing number of platforms and the extended capability of those platforms mean that internal IT teams need help to get the best return on their investment and ensure compliance.
Our Managed Service now extends to MobileIron, VMWare Workspace One and Microsoft’s Enterprise Mobility + Security suite, with the ability to add in a Mobile Threat Defence application for a holistic service.
2018 was a big year for CWSI in terms of our relationship with Microsoft. We launched our Microsoft practice and have quickly achieved Gold Partner status, recognising our expertise and experience in Intune and the broader Enterprise Mobility + Security (EM+S) suite. At the same time Gartner recognised Microsoft as a leader in its new Unified Endpoint Management (UEM) Magic Quadrant for the first time.
While initial customer conversations centred on Intune, customers are becoming increasingly aware of the broader EM+S capability. As Windows 10 roll-outs gather pace and more and more organisations move to Office365, interest in using EM+S to manage all devices (sometimes referred to as “Modern Management”) is growing strongly, along with interest in areas such as Azure Information Protection and Cloud App Security. We are excited about how this develops and grows in 2019.
As you can see, it’s been a busy year for us here at CWSI. Alongside the initiatives outlined above we’ve also been shortlisted for an IBEC Technology Award and become part of the European Mobility Experts Alliance (EMEA), a group of mobility specialists with joint capability to deliver large-scale projects throughout Europe.
We are very proud of our Net Promotor Score (NPS) within our client base as we saw it grow from 36.61 to 88 within our strategic client base.
Signing off it is very clear that the world of mobile is becoming an even more interesting space to work in and we look forward to working with you all in 2019 to achieve your business goals and objectives.
Thank you for partnering with us and on behalf of all the team here at CWSI, we would like to wish you and your teams all the very best for Christmas and the New Year.