Seamless move from Blackberry
SMBC wanted to move off Blackberry to iOS to enable employees to have access to the line of business applications. Due to the highly regulated industry their parent company operates in, they needed to ensure the solution they chose fitted those regulatory requirements. Employees, long term Blackberry users – needed to know how to operate iPhone and have access to email & applications the same day they have received new devices.
CWSI provided end-to-end premium service from deployment of devices through to configuration of the MDM solution. Our expertise in both areas minimised delays in ensuring end users were set up with devices meeting their tight deadline, as we could resolve issues on the spot without having to involve third party providers. In addition, our training skills were key in ensuring the end user had a good understanding of the device functionality before leaving the office.
Entire Project Time
Ease of use, without compromising the security was our priority
- secure access to LoB applications
- minimal disruption for end users
- fast and efficient training
- industry regulations compliance
End User Training
A fast and painless transition between old Blackberry and new iOS devices was crucial for this project. As SMBC employees were long-term Blackberry users, it was important to provide quick and efficient training. Everyone left the office not only with fully operational and secured device, but also confident on how to operate their new device.
SMBC ambition was to complete the migration within one day. CWSI arrived on site with all devices pre-kitted – each of the new devices was presented in ready-to-use state: SIM card entered, company iTunes account activated, EMM solution (MobileIron) deployed, specific corporate apps installed.