AIB wanted to avoid any concerns arising over employees using smart devices within the corporate environment and the challenge of controlling access, downloads etc, smart phones had not been permitted to date. The result of not being able to take advantage of modern technology, resulted in a loss of efficiency. AIB, therefore wanted to address this issue without delay to enable increased productivity while avoiding any compromise to enterprise security.
The company decided to address this quickly before it escalated and undertook a pilot scheme implementing the MobileIron solution for a small cross group of users on corporate smart devices. Concurrently, a corporate policy design was developed and the pilot group helped to shape this policy to ensure it was robust and future proof.
The result was highly successful.
Time Required to Add New User
Weeks Project Turnaround
AIB in a Digital Age
AIB is on a significant transformation journey. The Bank’s strategy to utilise digital technology to lower distribution costs by increasing customer’s use of self service banking and grow incremental revenue through a differentiated digital-based customer proposition.
The retail store incorporates four distinctive store zones to help AIB deliver the target customer experience:
24-Hour Self-Service Banking Zone
Offering home, phone, online and mobile banking installations; ATMs; a Social Media Wall with live streams from the AIB social media channels; and touchscreen phone with interactive voice response to phone banking resources.
Providing a touch-enabled ‘Learning Wall’; touch-screen tables for products and services information; video conferencing booths for video calls with a financial advisor; self-directed Account Opening Booths for opening new accounts using a tablet application; tablet browsing lounge; and Kids Area with digital games.
Showcasing new, best-in-class digital banking products and services from AIB and partners where customers can explore and give feedback to help guide the bank on its future technological developments.
Small Medium Enterprises (SME) Zone
Dedicated meeting room for customer and bank meetings, particularly for Business and Personal Banking Remote Advisor consultations and Account Opening via tablet.
“AIB use CWSI as a Mobile Systems Integrator – we find them to have detailed knowledge in the area of mobility and a deep understanding and capability of what’s required to deliver large scale mobility projects particularly in the area of security and management.”
David Cahill, Security Strategy & Architecture Manager